RETURN POLICY

Overview

Xomtyraxscyxeo provides professional wardrobe consultation services. This Return Policy outlines our policies regarding cancellations, refunds, and service modifications. Please read this policy carefully before booking a consultation.

Service Nature

Our wardrobe consultation services are professional advisory services that are provided in real-time. Once a consultation session has commenced, the service has been delivered and cannot be returned in the traditional sense. However, we strive to ensure client satisfaction and have established the following policies.

Cancellation Policy

Clients may cancel or reschedule consultation appointments under the following conditions:

• 48 Hours or More Before Appointment: Full refund or free rescheduling available
• 24-48 Hours Before Appointment: 50% refund or rescheduling with a $25 rescheduling fee
• Less Than 24 Hours Before Appointment: No refund, but rescheduling may be available with a $50 rescheduling fee, subject to availability
• No-Show or Same-Day Cancellation: No refund or rescheduling available

To cancel or reschedule, please contact us at least 48 hours before your scheduled appointment using the contact information provided below.

Refund Policy

Refunds are available only under the following circumstances:

• Pre-Session Cancellation: Full refunds are available for cancellations made 48 hours or more before the scheduled consultation
• Service Not Provided: If we are unable to provide the scheduled service due to circumstances on our end, a full refund will be issued
• Technical Issues: For virtual consultations, if technical issues prevent the session from occurring and cannot be resolved, a full refund or rescheduling will be offered

Non-Refundable Situations:

• Consultation sessions that have already commenced or been completed
• Cancellations made less than 48 hours before the appointment (partial refund may apply as outlined above)
• Dissatisfaction with style recommendations, as these are subjective advisory services
• Failure to attend scheduled appointments without prior notice

Refund Processing

If you are eligible for a refund:

• Refunds will be processed within 5-10 business days of approval
• Refunds will be issued to the original payment method used for the booking
• You will receive email confirmation once the refund has been processed
• Please allow additional time for your financial institution to reflect the refund in your account

Service Modifications

If you need to modify your consultation package or service level:

• Upgrades to higher-tier packages can be arranged by paying the price difference
• Downgrades to lower-tier packages are subject to our cancellation and refund policies
• All modifications must be requested at least 48 hours before your scheduled appointment
• Modifications are subject to availability and consultant scheduling

Satisfaction Guarantee

While we cannot offer refunds for completed consultation sessions, we are committed to your satisfaction. If you have concerns about your consultation experience, please contact us within 7 days of your session. We will work with you to address any issues and may offer:

• A complimentary follow-up consultation (30 minutes)
• Additional style recommendations via email
• Assistance with implementing the recommendations provided

Special Circumstances

We understand that unexpected circumstances may arise. In cases of medical emergencies, family emergencies, or other extenuating circumstances, please contact us as soon as possible. We will review each situation on a case-by-case basis and may offer exceptions to our standard policies.

Gift Certificates and Vouchers

Gift certificates and consultation vouchers are non-refundable but may be transferred to another person with our prior approval. Gift certificates and vouchers are valid for one year from the date of purchase unless otherwise stated.

Dispute Resolution

If you have a dispute regarding a refund or cancellation, please contact us directly using the contact information below. We will work with you to resolve the matter fairly and promptly. If we cannot reach a resolution, you may have rights under applicable consumer protection laws.

Changes to This Policy

We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting to this website. The policy that applies to your booking is the policy in effect at the time you made your reservation. We encourage you to review this policy periodically.

Contact Information

For questions about cancellations, refunds, or this Return Policy, please contact us at:

Xomtyraxscyxeo
93 Mercer St, New York, NY 10012, United States
Email: help@xomtyraxscyxeo.cv
Phone: +1 646 952 0035

Please include your booking reference number or consultation date when contacting us about refunds or cancellations.